The Terra directory
Before replacing something, explore a repair, a trade-in or a second life. Find store programs and care advice, with the details that help you decide what to do next.
Explore the conditions and follow the store’s steps to get started.
Allbirds recommends washing machine‑washable products in cold water and air drying them. Follow the care instructions specific to each product, as not all materials or accessories are suitable for machine washing.
Best Buy accepts eligible used electronics for trade‑in, providing compensation as a Best Buy gift card or purchase credit. Participants must be at least 18 years old, or 19 in Alabama and Nebraska. Eligibility, condition, age, and required accessories are detailed in the trade‑in estimator and affect the final value after inspection. The program is for personal, non‑commercial use.
Brooklinen's Dreamweave Waffle Robe should be machine washed cold, without bleach, and tumble dried on low. Follow the care instructions specific to each product rather than applying them to all Brooklinen fabrics.
Carhartt can assess gear with worn zippers, buttons, snaps or small‑hole patches to determine if repair is possible. Not every item can be repaired. The trade‑in condition guide also lists repair kits for some broken components; repair eligibility is separate from trade‑in acceptance.
Carhartt Reworked sells previously worn, slightly imperfect Carhartt gear. Items submitted for trade‑in must meet the program's condition requirements. Broken drawstrings, torn belt loops, missing zipper pulls, excessive matting or fading, and pet hair are not accepted in the condition guide; repair or other options may be available for ineligible items.
Cotopaxi’s product‑care program offers repair, replacement, or return‑credit for new gear and pre‑loved gear bought from Cotopaxi. You can also trade in eligible pre‑loved gear or apparel for a Cotopaxi gift card. Check each route’s acceptance terms before sending items, as not every item qualifies for every remedy.
The US sock warranty replaces eligible worn‑out or inadvertently damaged socks after assessment. No receipt or prior registration is needed, but the socks must be recognizable as Darn Tough. Excludes seconds, irregulars, and socks altered by resizing or dyeing; darning does not void coverage. Complete the US claim form, send clean socks with the form, and receive a replacement‑value code by email for free shipping on DarnTough.com. This provides replacement only, not a cash refund.
Finisterre provides paid repair services for clothing and bags, available only in the UK and US. Customers must select and purchase the specific repair, then follow emailed instructions to ship the item. Offered repairs include patching, knitwear work, hardware and zip fixes, bag repairs, and selected cleaning or reproofing. Prices and service availability vary by repair type, and not all issues are covered by every service.
Hydro Flask's UK support policy offers a limited lifetime warranty against manufacturing defects under normal use. Claims are assessed and may result in a replacement item or replacement parts if available. Ordinary wear and tear—including dents, scratches, and chips from drops or general use—is excluded.
iFixit offers step‑by‑step repair guides that can be browsed by device or product. Each guide shows the repair steps and lists the tools or parts required for that exact model. Access to the guide is separate from buying tools or replacement parts and does not include any free items.
iFixit’s US parts and tools have product‑specific coverage; check the product page for the applicable terms. Consumable tools and batteries are covered differently from durable tools, including consumables bundled in a toolkit. Abuse, negligence, misuse, installation mistakes and accidental damage are excluded. Proof of purchase or return for inspection may be required, and third‑party labor costs are not reimbursed. Test a suspected defective part before returning it; a fully functioning returned part can incur a restocking fee of 15% or $5, whichever is greater. Replacement shipping terms vary by region.
L.L.Bean provides service plans for fly rods and waders and offers repairs for select L.L.Bean Boots beyond the standard return policy. Customers should contact customer service to confirm product eligibility and available service; this is not a universal free‑repair offer.
Osprey’s US support program repairs functional damage or defects at no charge and replaces packs that cannot be repaired. The service does not cover cosmetic wear that does not affect function, lost or stolen items, third‑party repair or replacement costs, product‑fit issues, or personal preferences. Poco child carriers, Soelden/Sopris Pro and Raptor Pro models have separate limited coverage. Items from other manufacturers follow those manufacturers’ warranties. Initiate a repair request before sending the gear.
Outdoor Research may offer replacement straps, buckles, and snaps. To inquire, contact customer service with photos of the gear and a description of the missing part so availability can be checked. The company does not provide a repair service, and component availability is not guaranteed.
Patagonia offers mail‑in repairs for many product issues. Clean the item before sending; unwashed items may be returned for cleaning. Round‑trip shipping for repair costs $15. Most repairs are covered; non‑warranty wetsuit repairs cost $20‑$80 depending on issue. Repairs may use similar materials or colors rather than restoring original appearance.
Patagonia’s US trade‑in program accepts eligible clean, functional Patagonia clothing and gear in good condition, in stores or by mail. Credit is determined after inspection and can be spent at Patagonia.com or Patagonia‑owned stores. Online trade‑ins have a $7 shipping fee deducted. Excludes items made before 2007, accessories, leggings, tank tops, baselayers, bras, embroidered items, factory seconds, shoes, ski‑patrol jackets or vests, sleeping bags, T‑shirts, underwear, waders, wading boots, wetsuits and swimwear other than boardshorts. Check the eligibility quiz before sending gear. Ineligible items may be returned or recycled according to the selected preference.
Patagonia’s Worn Wear store sells used Patagonia clothing and gear at lower‑than‑new prices. Items are professionally cleaned, inspected and graded for condition, with repairs where needed. Stock and condition vary by item.
Peak Design’s standard lifetime warranty covers manufacturing defects and failures that render eligible products non‑functional. The remedy is repair or a functioning replacement in the same or better condition; replacements may be open‑box, used, or refurbished. The warranty excludes cosmetic wear, scratches, stains, misuse, neglect, accidents, intentional damage, factory seconds, counterfeit items, and products made by other manufacturers. Apparel has separate manufacturing‑defect coverage, not the standard warranty. Rechargeable‑battery products have a separate 2‑year defect coverage from purchase; normal battery wear, incompatible chargers, and unauthorized repairs or modifications are excluded. Lost or stolen items are not replaced, and inspection may be required.
REI Co-op Members may shop used gear in the Re/Supply section of most REI stores and dedicated Re/Supply stores. Used gear is not sold online. Membership is required to buy or trade in used gear. Re/Supply inventory consists of items returned or traded in by customers.
REI Co-op Members can bring eligible gently used gear from the trade‑in catalog to a store for assessment. Items must be functional and in good condition; items needing repair, heavily stained, or missing/broken parts are not accepted. Approved items earn an REI gift card. The exact style and color must match the catalog, and acceptance and value depend on inspection.
Tentree’s Recycle & Rewear program lets you send used tentree or non‑tentree items in any condition for recycling or reuse. Store credit is awarded according to the program’s terms. Use the designated send‑in route and verify location and acceptance rules before mailing.
Tentree offers a resale option for gently used tentree clothing after you register. Payments are made in cash or tentree credit, subject to the program’s selling terms. The Circularity page links to the pre‑loved shop; item acceptance, sales and payment follow those terms.
Ridge's Built for Life program covers qualifying Wallets, KeyCases, Pens and Phone Cases bought from Ridge or authorized sellers on or after October 14th, 2025. Coverage includes defects, loss, theft, normal‑use damage and accidental damage. Defective replacement parts are free; full replacements incur product‑specific processing fees and are limited to two per item. Ridge reviews eligibility and may provide a comparable replacement if the original style is unavailable. Other products follow separate warranty terms.
Tom Bihn will repair its own bags when repair is possible. Contact the company for a quote and return instructions, and send items clean and free of dirt, sand, and strong odors. Direct Tom Bihn purchases with manufacturing defects reported within 60 days may qualify for a free exchange, and status verification is required. Later repairs for the company’s own faults incur no repair charge; wear, accidents, and other causes may incur a repair fee. Customers pay shipping for all repairs. Coverage is limited to Tom Bihn products and does not cover consequential losses.
Topo Designs provides a reasonable‑lifetime warranty against material and workmanship defects on packs, bags and accessories, and a limited defect warranty on apparel. The warranty does not cover neglect, improper care, accidents, or normal wear and tear. Repair eligibility is determined by Topo Designs; repairs aim to restore function and may differ in appearance or materials.
Topo Designs offers a local‑repair reimbursement claim. Submit repair details, before‑and‑after photos, and a copy of the repair receipt. Reimbursement is issued as a Topo Designs online gift card for the repair cost and is not a cash refund.
US warranty covers eligible defects in workmanship or materials during the product's applicable warranty period for purchases from YETI or an authorized dealer, provided products are used as intended and according to care instructions. Excludes punctures, scratches, ordinary wear, third‑party modifications or repairs, and natural material deterioration. Claims must be submitted before shipping; approved claims receive return authorization and a prepaid label. YETI sleeping bags and products purchased through the RESCUE program are excluded. Selected Ranchero and Bozeman backpacks have a repair route through the warranty process.
